The following 97 items are listed by Content Data.
Benchmarking Tools
Customer Fraud Risk Key Performance Indicators (KPIs)
This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...
Subscriber Content
Benchmarking Tools
Warranty and Field Services Leading Practices
This tool features several leading practices to assist with warranty and field services process improvement.
Subscriber Content
Benchmarking Tools
Implement Total Quality Management Key Performance Indicators (KPIs)
Discover effective strategies for implementing quality management through KPIs to enhance organizational efficiency and ...
Subscriber Content
Policies & Procedures
Standard Shipping and Packaging Policy
The purpose of this sample policy is to ensure that all items manufactured by an organization are given the necessary pr...
Subscriber Content
Blog
Customer Service: Business Risks You Need to Know
The focus on customer relationship management (CRM), also known as customer care or customer service, has b...
Blog
Social Media Risk: What it Means to Your Risk Profile
Social Media Risk: What it Means to Your Risk ProfileSocial media platforms and applications have been impl...
Audit Reports
Sales Order Processing Review Audit Report
This audit report evaluates the control adequacy and operational effectiveness of the sales order processing cycle.
Subscriber Content
Risk & Control Matrices - RCMs
Invoice the Customer RCM
This document outlines risks and controls common to the invoice the customer process in a risk control matrix (RCM) form...
Subscriber Content
Blog
How To Minimize Customer Fraud Risk
Fraud is the intentional perversion of truth in order to induce another to part with something of value or ...
Checklists & Questionnaires
Marketing and Selling Internal Audit Checklist
This internal audit checklist includes key factors to help internal auditors market and sell their services better and i...
Subscriber Content
Checklists & Questionnaires
Internal Audit Department – Quality Assurance Review Customer Survey
This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit depar...
Subscriber Content
Audit Programs
Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program
This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content