The following 97 items are listed by Content Data.
Articles
Excellence Starts at Home: Why CEOs Should Hold Functional Leaders Accountable for Serving Their Internal Customers
Protiviti Associate Director Michael Allenson explains why the internal customer experience (iCX) should be more popular...
Subscriber Content
Articles
Know Your Customer: It’s All About Risk
This article offers valuable KYC tips and lists several questions AML compliance officers can address to redirect their ...
Subscriber Content
Benchmarking Tools
Warranty and Claims Key Performance Indicators (KPIs)
Optimize your warranty and claims processes to enhance customer satisfaction, reduce costs and drive competitive advanta...
Subscriber Content
Policies & Procedures
Standard Shipping and Packaging Policy
The purpose of this sample policy is to ensure that all items manufactured by an organization are given the necessary pr...
Subscriber Content
Blog
Customer Service: Business Risks You Need to Know
The focus on customer relationship management (CRM), also known as customer care or customer service, has b...
Blog
Social Media Risk: What it Means to Your Risk Profile
Social Media Risk: What it Means to Your Risk ProfileSocial media platforms and applications have been impl...
Audit Reports
Sales Order Processing Review Audit Report
This audit report evaluates the control adequacy and operational effectiveness of the sales order processing cycle.
Subscriber Content
Risk & Control Matrices - RCMs
Invoice the Customer RCM
This document outlines risks and controls common to the invoice the customer process in a risk control matrix (RCM) form...
Subscriber Content
Blog
How To Minimize Customer Fraud Risk
Fraud is the intentional perversion of truth in order to induce another to part with something of value or ...
Checklists & Questionnaires
Marketing and Selling Internal Audit Checklist
This internal audit checklist includes key factors to help internal auditors market and sell their services better and i...
Subscriber Content
Checklists & Questionnaires
Internal Audit Department – Quality Assurance Review Customer Survey
This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit depar...
Subscriber Content
Audit Programs
Customer Care and Order Fulfillment: Control Analysis and Segregation of Duties Audit Work Program
This work program evaluates the adequacy of internal controls in the customer order fulfillment and cash handling proces...
Subscriber Content