Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

Over the course of a career, not everyone you work with will be easy to get along with. Sometimes this presents difficult situations. But whether it’s your boss, a peer, direct report, client or vendor, professionalism, and professional success, rely on overcoming challenging people and be able to work with even those you don’t personally care for. It requires using tact. In this course, you’ll learn to navigate challenging situations with tact and diplomacy.

Learning Objectives:

Upon completion of this course, you will be able to:

• Get along with co-workers.
• Give feedback to bosses and direct reports.
• Compose tactful emails.
• Negotiate diplomatically.

Estimated Course Duration: 23 minutes (0.5 CPE)

Delivery Method: QAS Self-Study

Field of Study: Communication and Marketing

Program Level: Everyone

Advance Preparation/Prerequisites: None

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

CONTINUING PROFESSIONAL EDUCATION CREDITS

Skillsoft Corporation is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org