This tool includes three sample questionnaires that can be used by internal audit functions to gather client feedback and measure client satisfaction.
Sample questions include: What is your overall evaluation of internal audit’s performance for this project? How much value do you believe the audit provided to your group/department? How likely are you to use internal audit for future projects? How much would you be willing to recommend internal audit to other members of management? Would you ask internal audit for help in a situation warranting their attention? Does internal audit perform work efficiently and effectively in an acceptable amount of time?