Customer Satisfaction

The following 63 items are listed by Content Data.
Articles

WarnerMedia’s Global Head of Equity and Inclusion: "Brain Diverse" Organizations Will Rule the Future

Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...
Mon, Jan 30, 2023
Team Management CPE Courses

Embracing a Customer-Obsessed Mentality (KLplus CPE Course)

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...
Mon, Dec 26, 2022
Methodologies & Models

Customer Relationship Management Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Mon, Nov 21, 2022
Checklists & Questionnaires

Internal Audit Feedback Questionnaire

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...
Mon, Nov 21, 2022
Policies & Procedures

Customer Concerns Handling Policy

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Mon, Oct 24, 2022
Articles

Betting on ESG: ING Americas CEO Says Firm Investing Billions of Dollars Toward Net Zero by 2050

Protiviti’s Joe Kornik and ING Americas CEO Gerald Walker sat down to discuss sustainability and the future of ESG and i...
Mon, Oct 3, 2022
Articles

Attack Operational Inefficiencies to Align With Strategy and Optimize Costs

This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...
Mon, Sep 12, 2022
Policies & Procedures

Sales Process Policy

This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Mon, May 30, 2022
Benchmarking Reports

2022 Internal Audit Capabilities and Needs Survey

The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...
Subscriber Content
Mon, May 23, 2022
Newsletters

The Top Risks for 2022: A Global Perspective

This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...
Subscriber Content
Mon, May 23, 2022
Performer Profiles

TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient

TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...
Subscriber Content
Mon, Mar 14, 2022
Newsletters

Determining the Digital Investment Question in the Boardroom

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Mon, Feb 21, 2022