Customer Satisfaction

The following 66 items are listed by Content Data.

Supply Chain Orchestration Graduates From Theory to Leading Practice

Organizations should look to cloud-based supply chain orchestration platforms to respond to ongoing disruptions while me...
Mon, Jun 5, 2023

Digital Disruption: Futurologist and Professor Dr. Stefan Gröner on Leading Through Rapid Change

Futurologist and professor Dr. Stefan Groner and Protiviti’s Joe Kornik discuss strategies for surviving and thriving in...
Mon, May 15, 2023

Transforming the Business to Operate at Market Speed

This issue of Board Perspectives provides a holistic approach for directors to consider in boardroom discussions.
Mon, May 1, 2023

Protiviti’s Jonathan Wyatt: Personal Transport Will Drive Future Cities’ Success

A conversation with Protiviti’s Jonathan Wyatt and Joe Kornik about mobility and how we’ll move around in cities in 2030...
Mon, Mar 27, 2023

Robert Half Chief Digital Officer: Connecting and Collaborating Will Be Critical in 2035

Protiviti’s Joe Kornik sat down with Colin Mooney, chief digital officer at Robert Half, to talk about emerging technolo...
Mon, Feb 20, 2023

Human Capital Exec: The Future Cannot Be an Accident — Plan Now for the Culture You Want in 2030

The 2030 workplace will have a technology-driven culture yet will be human-centered. Artificial intelligence will be the...
Mon, Feb 20, 2023

WarnerMedia’s Global Head of Equity and Inclusion: "Brain Diverse" Organizations Will Rule the Future

Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...
Mon, Jan 30, 2023
Team Management CPE Courses

Embracing a Customer-Obsessed Mentality (KLplus CPE Course)

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...
Mon, Dec 26, 2022
Checklists & Questionnaires

Internal Audit Feedback Questionnaire

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...
Subscriber Content
Mon, Nov 21, 2022
Methodologies & Models

Customer Relationship Management Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Mon, Nov 21, 2022
Policies & Procedures

Customer Concerns Handling Policy

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Mon, Oct 24, 2022

Betting on ESG: ING Americas CEO Says Firm Investing Billions of Dollars Toward Net Zero by 2050

Protiviti’s Joe Kornik and ING Americas CEO Gerald Walker sat down to discuss sustainability and the future of ESG and i...
Subscriber Content
Mon, Oct 3, 2022