Operational Resilience Gets a Makeover in the ‘‘New Normal’’

Scenarios previously considered ‘‘implausible’’ have been jolted into the ‘‘plausible’’ category. The COVID-19 pandemic has proven to be an object lesson on how important operational resilience can be. Many were unprepared for an event that literally shut down major segments of the economy and even whole industries dependent on the gathering and concentration of people.

But COVID-19 is just one example of a resilience event that stops the show. There are others, such as a cyberattack or catastrophic event. This issue of Board Perspectives: Risk Oversight discusses the board’s role in overseeing operational resilience in the post-pandemic world.