Assessing the Effectiveness of a Process or Program Guide

This sample guide can be used for evaluating the design effectiveness of a process or program and developing a subsequent test plan for assessing its operating effectiveness.

Procedures outlined in this sample include: assess the understanding of the process or program (e.g., code of conduct, whistleblower, self-assessment, human resources, generic policies and procedures); ask relevant people about their understanding of the process or program and reconcile it with management’s communication plan; and ask about relevant people's roles and responsibilities under the process or program, including those with oversight or monitoring functions.