This tool outlines questions to consider for measuring and restructuring organizations’ business processes.

Questions to consider include: What is your finance function cost as a percentage of revenue? Do you know why your cost may differ from the first quartile threshold of 1% of revenue? Do you have any specific concerns about your financial processes from the perspective of quality, cost and time? Have you attempted improvement initiatives that did not generate the desired outcome? Are you confident that your transaction-processing resources are productive and staffed appropriately? How does your staffing in each process compare to first-quartile performance?