This sample audit work program provides steps to review the direct charges process, including investigating the buildup of direct charge transactions (debits) in the direct charge clearing account. This tool reviews specific audit objectives, such as reviewing accounts payable, billing and financial reporting related to direct charges, while also assessing the control environment. The program emphasizes documenting procedures and developing process maps to visualize workflows and associated risks.

Additionally, it guides in investigating outstanding direct charge transactions and determining their causes, particularly focusing on unbilled charges. Throughout the audit, there is a strong emphasis on providing actionable recommendations to enhance the control environment and improve the accuracy of direct charge processing. Ultimately, the program culminates in a detailed report that highlights findings, gaps and suggested improvements, ensuring a structured approach to assessing and enhancing your organization's direct charge processes.

Audit objectives include:

• Understand and document procedures in place at the field offices and shared services center related to the processing, payment, billing and reconciliation of direct charges.
• Identify and evaluate the control environment within the direct charge process.
• Provide recommendations for the enhancement of the control environment surrounding the direct charge process at the company.
• Investigate why direct charge transactions (debits) are building up in the direct charge clearing account.