This sample policy outlines guidelines and procedures common to proper use of a debt manager’s IT and telephony equipment, focusing on passwords, software downloading, email use, internet and website browsing use, removable electronic data storage media, telephones, and the Data Protection Act.

In this sample, staff must not make unauthorized modifications to the contents of any computer system and they must ensure that any information under their control that is confidential, critical, commercially sensitive, or may have contractual or other legal implications for debt managers remains secure.