In a world where the unexpected can turn business operations upside down, how prepared is your organization to face the challenge? This Operational Risk Questionnaire is the key to uncovering hidden vulnerabilities and fortifying value chain against disruptions that could jeopardize business models. This tool is designed to provoke critical thinking among boards and management, helping them explore scenarios such as losing a strategic supplier, facing infrastructure breakdowns or managing sudden shifts in customer demands. By addressing these risks head-on, organizations can transform uncertainty into opportunity, ensuring resilience and continuity even in the most turbulent times.

Operational risk extends beyond internal processes to the intricate web of external relationships, from suppliers to distribution channels. This questionnaire offers practical guidance for evaluating risk assessment practices, urging leaders to adopt an end-to-end perspective that spans the entire value chain. With thought-provoking questions and actionable insights, it emphasizes balancing efficiency with resilience, a crucial trade-off in today’s interconnected business environment. Whether navigating sudden disruptions or preparing for long-term challenges, this tool equips organizations with the strategies needed to stay ahead.

Sample questions include:

• What would be the implication of shortage, disruption or quality problem in a key input or output along the value chain, or loss of a major customer?
• How well can the company respond and recover from a catastrophic event?
• How long would the company be able to operate in one or more of these situations?