Organization Performance Oversight Model
Optimize Organization Performance Through Monitoring and Proactive Oversight
This Organization Performance Oversight Model helps board and executive teams determine whether their organizations can adapt, decide and execute at market speed. This tool provides a practical, board-level framework for evaluating the forces that support competitiveness amid accelerating disruption, changing customer expectations and emerging risks. It covers customer experience, data-driven customer insight, decision making, technology and customer value, innovation, agility, organizational structure, talent, and learning. It also connects market-speed agility with performance management, organizational goals and oversight, addressing strategy execution, transparency, investor expectations, executive compensation and balanced financial and nonfinancial measures. Guidance on metrics emphasizes realistic, understandable and actionable measures; balanced lead and lag indicators; honest reporting; and continuous improvement.
Key Features:
- Examines customer experience, customer insights, decision making, technology, innovation, agility, organizational structure and talent
- Prompts discussion about innovation, decision velocity, digital capability, external intelligence, reporting, corrective action and incentive alignment
- Connects return on expectation with structure, culture, customer experience, innovation and resilience