Warranty and Claims Key Performance Indicators (KPIs)

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This tool outlines leading practices and key performance indicators common to an organizations warranty and claims process.

In this sample, we collect data about how a company handles warranties and claims from both an accounting/financial perspective and an operational perspective. An assessment of these results can help in effectively managing the warranty and claims process, which can result in significant costs savings, increased customer satisfaction, and improved products and services, all of which translate into competitive advantage. Key performance measures include warranty and claims cost as a percentage of total sales, warranty and claims cost components, and more.

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