Warranty Processing Review Audit Work Program

The purpose of this audit work program is to review a company’s method of tracking and recording in-warranty repairs, out-of-warranty repairs, and sales credits under the warranty and service repair process in accordance with company policy.

The procedures include a thorough review of the types of warranties offered for the company’s various manufactured products. This will be performed through discussions with company personnel as well as review of actual product warranties. The internal audit team will then obtain various analyses detailing return material authorizations (RMA) by date, product type, RMA type, standard cost of product and responsible technician/sales personnel.