Customer Satisfaction

The following 95 items are listed by Content Data.

Articles

Global Market Trends and Consumer Expectations With the Economist’s Barsali Bhattacharyya

A detailed discussion about global market trends, customer expectations, and why businesses should merge automation with...
Subscriber Content
Mon, Jun 23, 2025
Policies & Procedures

Credit Card Information Handling Policy

Establish best-practice procedures for securing and managing credit card data with our sample credit card data handling ...
Subscriber Content
Mon, Jun 23, 2025
Blog

New Content on KnowledgeLeader - 6/23/2025

ToolsThe following tools were published on KnowledgeLeader this week:Vendor Contracting PolicyThe purp...
Mon, Jun 23, 2025
Articles

Pursuing Modern Digital Product Management — and Why It Matters to Your Organization’s Digital Acceleration

Businesses can enhance their customer-centricity, agility and competitiveness by embracing modern digital product manage...
Subscriber Content
Mon, Jun 2, 2025
Newsletters

Agentic AI: What It Is and Why Boards Should Care

What you need to know about Agentic AI, the next AI evolution enabling autonomous processes and strategic decision-makin...
Subscriber Content
Mon, May 5, 2025
Blog

New Content on KnowledgeLeader - 4/7/2025

ToolsThe following tools were published on KnowledgeLeader this week:Quarterly Compliance Assessment A...
Mon, Apr 7, 2025
Audit Programs

Customer Service and Support Renewal Audit Work Program

Ensure compliance with local policies and procedures, evaluate the effectiveness of customer service and support renewal...
Subscriber Content
Mon, Mar 24, 2025
Blog

New Content on KnowledgeLeader - 3/24/2025

ToolsThe following tools were published on KnowledgeLeader this week:Intercompany Accounting PolicyThi...
Mon, Mar 24, 2025
Audit Programs

Order Entry/Customer Service Audit Work Program

Evaluate the efficiency and accuracy of your customer service operations, including the roles and responsibilities of pe...
Subscriber Content
Mon, Feb 3, 2025
Audit Programs

Pricing and Discounts Audit Work Program

Ensure that your pricing and discount controls align with strategic objectives, review modification processes, and asses...
Subscriber Content
Mon, Jan 27, 2025
Risk & Control Matrices - RCMs

Manage Customer Orders: Sales System Order Entry RCM

Enhance your risk management strategy, strengthen your internal controls and safeguard against potential risks with our ...
Subscriber Content
Mon, Jan 27, 2025
Policies & Procedures

Warranty Policy

Establish procedures for ensuring financial accuracy and preparedness in handling product warranties with this sample wa...
Subscriber Content
Mon, Jan 27, 2025