Customer Satisfaction

The following 75 items are listed by Content Data.
Audit Programs

Warranty/Field Services Review Audit Work Program

This audit work program reviews controls to ensure that all service activity—above and beyond what is called for in a wa...
Mon, Jun 24, 2024
Policies & Procedures

Order Receipt and Fulfillment Policy

This sample outlines guidelines for receiving and entering customer orders to ensure the timely and accurate fulfillment...
Mon, Jun 3, 2024

From Trust to Tech Equity to Transparency, Governments Have Issues. Is Digitization the Fix?

Governments are mistrusted for their lack of access and transparency, but some are hoping that service digitization can ...
Mon, Apr 22, 2024

Navigating the Digital Evolution: Uncovering Governance Challenges and Strategies for Successful Transformation

A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...
Mon, Apr 1, 2024

Interview Essentials Guide

This tool contains two guides management can use to understand the essential components of the interview process and to ...
Mon, Feb 19, 2024
Policies & Procedures

Order Management Policy

This sample policy outlines procedures to be followed by the customer service team when processing orders.
Mon, Feb 19, 2024
Policies & Procedures

Non-Standard Terms Policy

This sample policy establishes a streamlined process to authorize non-standard discounts on products or services or non-...
Mon, Feb 12, 2024

Ten Things Foreign Financial Institutions Should Know About Executive Order 14114

This whitepaper is intended to provide a high-level overview of President Biden’s latest Executive Order.
Mon, Feb 12, 2024

Dwolla CEO: Open Banking, Embedded Finance to Transform the User Experience

Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...
Mon, Feb 5, 2024

J.P. Morgan Global Executive: With ISO 20022, a “Generational Change” Is Coming in Payments

Read this conversation between Protiviti’s Naveen Shankar and J.P. Morgan Payment’s Ciaran Byrne about ISO 20022 and an ...
Mon, Jan 22, 2024

What Is Digital Transformation?

Businesses can arm themselves with the capability to fully digitize, transform and grow their organizations with these t...
Mon, Jan 22, 2024
Performer Profiles

Westpac Group: Refocusing for Relevance

Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...
Subscriber Content
Mon, Dec 11, 2023