This policy outlines procedures to be followed by the customer service team when processing orders. It summarizes the preparation of documents, paperwork flow, and responsibilities of individuals and departments when processing sales orders.

In this sample, all customer orders will be processed in an efficient and organized manner in order to ensure accurate and prompt shipments. Upon receipt of a customer purchase order (PO), it is the customer service team’s responsibility to ensure that the PO is from a valid customer. If the customer is not in the customer master, the CS must follow up with the sales representative in order to obtain a new customer add form.