The following 68 items are listed by Content Data.
Policies & Procedures
Help Desk Infrastructure Policy
This policy establishes guidelines to help assign priority levels to problems reported by end users to a company's IT de...
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Guides
IT Asset Management Guide
This guide focuses on improvements organizations can make to effectively perform their IT asset management process.
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Benchmarking Reports
2023 Global Technology Executive Survey
Technology leaders are exploring new ways to drive innovation and maximize the value of IT in a changing world driven by...
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Policies & Procedures
IT Acquisition and Divestiture Policy
This policy can be used to define requirements for the integration of or separation from a company.
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Audit Programs
Network Infrastructure Audit Work Program
This document contains three sample work programs that can be used by organizations for conducting an IT network infrast...
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Guides
IT and Business Risk Alignment Guide
This sample tool can be used as a guide for understanding and assessing an organization’s IT and business risk alignment...
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Policies & Procedures
Computing Operations and Support: Service-Levels Policy
The purpose of this policy is to ensure that there are defined and documented IT services, service times and user-agreed...
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Checklists & Questionnaires
System Development Life Cycle Questionnaire
This tool contains two sample documents that highlight questions to consider when creating and measuring an organization...
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Policies & Procedures
Baseline Report Testing Policy
The purpose of this policy is to document which reports are designated as key financial reports and determine whether th...
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Checklists & Questionnaires
Data Governance Questionnaire
The questions included in this tool can be used by organizations to create an effective data governance framework.
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Methodologies & Models
IT Management Capability Maturity Model (CMM)
This capability maturity model can be used to measure the maturity of an organization’s IT management process and to ass...
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Policies & Procedures
Information Security Management System Policy
This policy establishes the scope of a company's information security management system and characterizes the interfaces...
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