The following 81 items are listed by Content Data.
Guides
Service-Level Agreement Guide
This sample document can be used by organizations as a guide to developing and understanding service-level agreements (S...
Policies & Procedures
Help Desk Infrastructure Policy
This policy establishes guidelines to help assign priority levels to problems reported by end users to a company's IT de...
Policies & Procedures
Technology Acquisition Policy
Establish guidelines and set appropriate accounting procedures for the acquisition of technology, equity and other nonma...
Benchmarking Reports
2023 Global Technology Executive Survey
Technology leaders are exploring new ways to drive innovation and maximize the value of IT in a changing world driven by...
Guides
IT Asset Management Guide
This guide focuses on improvements organizations can make to effectively perform their IT asset management process.
Policies & Procedures
IT Acquisition and Divestiture Policy
This policy can be used to define requirements for the integration of or separation from a company.
Audit Programs
Network Infrastructure Audit Work Program
This document contains three sample work programs that can be used by organizations for conducting an IT network infrast...
Subscriber Content
Audit Programs
IT Organization Audit Work Program
This tool contains two work program samples that highlight best-practice steps for the IT audit process.
Subscriber Content
Guides
IT and Business Risk Alignment Guide
This sample tool can be used as a guide for understanding and assessing an organization’s IT and business risk alignment...
Subscriber Content
Policies & Procedures
Computing Operations and Support: Service-Levels Policy
The purpose of this policy is to ensure that there are defined and documented IT services, service times and user-agreed...
Subscriber Content
Policies & Procedures
IT Data Management Policy
This tool contains two sample policies that outline guidelines and procedures common to an organization's IT data manage...
Subscriber Content
Audit Programs
Database Audit Work Program
This tool includes two sample audit programs that provide steps organizations can take to perform a database administrat...
Subscriber Content