IT Operations Management Self-Assessment Questionnaire
Assess IT Operations Management Controls and Processes
This IT Operations Management Self-Assessment Questionnaire evaluates IT operations controls, procedures, staffing, technology and recovery practices. This tool includes two samples. Sample 1 is a high-level self-assessment checklist covering planning, accountability, job scheduling, emergency processing, hardware maintenance, training, backup and recovery, system management, and logging. Sample 2 is a detailed questionnaire covering operations standards, resource planning, scheduling, performance monitoring, problem resolution, hardware, backup and recovery, data center controls, service-level agreements, change management, business continuity, vendor management, metrics, and staffing. Together, the samples support audit planning, control reviews, staff training and the identification of improvement areas.
Key Features:
- Combines a concise checklist for preliminary reviews with a detailed questionnaire for IT operations assessments
- Examines scheduling, monitoring, backup and recovery, hardware, data center security, environmental controls, problem resolution, and vendor management
- Includes questions covering daily operations, performance, staffing, continuity, change management and recovery practices