In 2015, when Protiviti began detailing why financial institutions should modernize their core systems, technological advances changing the way customers interacted with their financial providers were starting to emerge. Today, these technologies, such as cloud computing and application programming interfaces (APIs) have moved into the mainstream, and fintech players have raised the bar for customer experience.
To provide an updated outlook, we published Modernizing Legacy Systems at Financial Institutions
, a white paper that discusses the disruptive influence that the cloud and APIs have had on the industry. This article summarizes key points and provides additional insights.