The following sample outlines a set of policies and procedures for receiving and entering customer orders to ensure the timely and accurate fulfillment of those orders. It applies to employees responsible for the receipt and execution of all sales orders received by the company. It is not applicable to miscellaneous billings and other types of customer credits and debits. Customer service supervisors and managers are responsible for ensuring compliance.
According to this policy, customer orders should be entered and fulfilled timely and accurately to ensure the highest levels of customer satisfaction. To accomplish this, employees must be dedicated and proactive.