Customer Credit Policy

This tool includes two sample policies that provide guidelines for establishing customer credit limits, the credit hold and release process, and the ongoing credit review of customer accounts.

These policies apply to company employees at all locations that are involved in the review and establishment of customer credit, including credit analysts, treasury managers, customer service representatives, regional sales managers, vice president (VP) of sales and more. The VP of sales will be responsible for enforcing the customer credit process for small customer accounts and the treasury manager will be responsible for enforcing the customer credit process for large customer accounts.