An effective business process is built on a set of well-defined and clearly stated business objectives. Key objectives articulate the ideal performance results that the company expects from that process. To monitor a business process so that it stays focused on reaching the key objectives, the company chooses appropriate performance measures. Careful selection of the performance measures takes a company a long way toward improving a business process.
This tool includes three sample documents that provide guidance internal audit and management can use to evaluate their performance measurements.
Benchmark Performance Key Performance Indicators (KPIs)
Measure Organizational Performance Key Performance Indicators (KPIs)