Internal Audit Department: Quality Assurance Review Customer Interview Questions

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Best Practices for Assessing Customer Satisfaction

This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit department.

The focus areas include business objectives, importance of internal audit; customer’s needs and wants; business partners; audit & operational expertise; technology in the audit process; reporting; quality management in internal audit; and internal audit as an agent. Sample questions include: What are your areas of responsibility? What are the key business objectives for you as part of your division/group role? What do you need to do in order to achieve your business objectives? Have you had any contact with Internal Audit? What were your overall perceptions?

Topics

Corporate Governance
Quality Assessment Review
Governance Risk & Compliance
Risk Assessment
Audit Committee & Board

Internal Audit Department: Quality Assurance Review Customer Interview Questions

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