Internal Audit Department: Quality Assurance Review Customer Interview Questions

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This customer satisfaction survey is meant to be used during a quality assurance review (QAR) of an internal audit department.

The focus areas include business objectives, importance of internal audit; customer’s needs and wants; business partners; audit & operational expertise; technology in the audit process; reporting; quality management in internal audit; and internal audit as an agent. Sample questions include: What are your areas of responsibility? What are the key business objectives for you as part of your division/group role? What do you need to do in order to achieve your business objectives? Have you had any contact with Internal Audit? What were your overall perceptions?

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