Information technology (IT) change management refers to the standardized process used to make sure that changes to an IT system/product are introduced in a controlled and organized manner. To regulate IT changes, it is important to have an IT change management process in place. This sample process flow map provides start-to-end steps for IT strategic planning. This document should be used as a general guide to understand and review this business process. Organizations should customize this tool to ensure that it reflects their business operations and continuously monitor the process to ensure that the steps described are accurate.