IT Process Questionnaire: Computer Operations Management

Use the questions included in this tool to evaluate the effectiveness of your company’s computer operations management.

Computer operations management includes operating, monitoring and maintaining the organization's enterprise systems resources to ensure that processing requirements for all critical business functions are met. The scope of computer operations includes the hardware, software and related assets used for processing business transactions and supporting business functions. Sample questions to consider include: Does the IT organization have enterprisewide computer operations management standards? Are the computer operations standards documented? How are problem-resolution procedures communicated to appropriate IT personnel?