VoIP Audit Work Program

This audit program provides general steps organizations can use to perform an audit of an organization's voice over IP (VoIP) functionality.

Sample controls addressed in this audit program include: determine that the business case document adequately describes the benefits to be realized from deploying VoIP in place of analog technology and is appropriately authorized; determine that, subsequent to deployment, the projected benefits were achieved or exceeded; and determined whether the conversion to VoIP was included in any short-term or long-term strategic IT plan.