Customer Service and Support Renewal Audit Work Program

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This sample audit program provides steps to review the customer service and support renewal function. Specific audit objectives of the work program include determining compliance with certain customer service and support renewal local policies and procedures, evaluating overall effectiveness of the customer service and support renewal business functions, and identifying internal control and process improvement opportunities.

This document can be used as a general guide to understand and review the customer service and support renewal function process. Organizations should continuously update and monitor the processes included in this document to ensure that it reflects business operations.

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