Performance Management/Measurement

The following 361 items are listed by Content Data.

Methodologies & Models

Corporate Actions Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s corporate actions process and to...
Subscriber Content
Mon, Jul 4, 2022
Articles

Pent-Up Demand in the U.S. Lifts Commercial Real Estate Short-Term

Protiviti’s Jon Critelli and Joe Kornik sat down to discuss the U.S. commercial real estate sector and how it’ll impact ...
Subscriber Content
Mon, Jun 27, 2022
Newsletters

Framing the Data Privacy Discussion in the Boardroom

This issue of Board Perspectives provides eight topics relevant to the boardroom conversation around data privacy.
Subscriber Content
Mon, Jun 27, 2022
Checklists & Questionnaires

Audit Work Paper Quality Review Checklist

This tool provides questions and preparation techniques to consider when reviewing the quality of audit work papers.
Subscriber Content
Mon, Jun 20, 2022
Methodologies & Models

Enterprise Resource Planning Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s ERP management process and to as...
Subscriber Content
Mon, Jun 20, 2022
Benchmarking Reports

2022 Internal Audit Capabilities and Needs Survey

The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...
Subscriber Content
Mon, May 23, 2022
Methodologies & Models

Application Performance Management Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s application performance manageme...
Subscriber Content
Mon, May 23, 2022
Blog

Achieving High Customer Satisfaction: Processes and Procedures for Businesses

A question that companies regularly ponder: Why is customer satisfaction so important? Simply put, customer...
Wed, Mar 2, 2022
Newsletters

Is Your Company Part of the Energy Revolution?

This issue of Board Perspectives explains how non-energy company boards can better prepare for the energy revolution.
Subscriber Content
Mon, Dec 20, 2021
Benchmarking Tools

Process Accounts Receivable, Credit and Collections Key Performance Indicators (KPIs)

This benchmarking tool contains key performance measures an organization should consider when processing accounts receiv...
Subscriber Content
Mon, Dec 20, 2021
Benchmarking Tools

​Customer Service Risk Key Performance Indicators (KPIs)

The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Mon, Dec 20, 2021
Benchmarking Tools

Transaction Authority Risk Key Performance Indicators (KPIs)

This tool contains performance measures and questions an organization can use to enforce and ensure the validity of tran...
Subscriber Content
Mon, Dec 13, 2021