Mon, May 13, 2024

These KPI templates provide key objectives for a variety of business processes, the outcome measures associated with each objective, and the activity measures that drive each outcome measure. Use KnowledgeLeader's customizable benchmarking tools to measure how effectively your organization is achieving key business objectives and targets.

We offer over 70 benchmarking tools that offer a wide range of support. Some of KnowledgeLeader's most popular benchmarking tools are listed below. For a full list of available items, visit our Benchmarking Tools content area.


Internal Audit Department Key Performance Indicators (KPIs)
This tool includes three sample documents that provide guidance internal audit and management can use to evaluate their performance measurements. An effective business process is built on a set of well-defined and clearly stated business objectives. Key objectives articulate the ideal performance results that the company expects from that process. To monitor a business process so that it stays focused on reaching the key objectives, the company chooses appropriate performance measures.

Financial Ratio Key Performance Indicators (KPIs)
This document provides guidance on performance ratios, financial status ratios, and market value ratios that can be used for a financial ratio analysis. Financial status ratios include current ratio, quick ratio, long-term debt ratio, interest coverage ratio, and long-term debt to cash flow. Market value ratios include price/book ratio, price/earnings ratio, and price/EBIT ratio.


Settlement Risk Key Performance Indicators (KPIs)
This tool discusses the meaning of settlement risk, outlines business risks related to settlement, and shares performance measures and questions to consider. Settlement risk may also include the risk of unexpected costs and/or administrative inconvenience associated with the failure to deliver/receive payment to the right place at the right time. Settlement risk affects all types of assets and financial instruments.

Currency Risk Key Performance Indicators (KPIs)
This tool outlines leading practices and questions that can be used by organizations to identify and assess the impact of currency risk. Sourcing the root causes of currency risk requires an analysis of the key business processes that influence the velocity of the cash-to-cash cycle. The analysis of business processes can be comprehensive or selective depending on management's view as to where the risks and opportunities for improvement are. 


Developing Budgets Key Performance Indicators (KPIs)
This tool shows two examples of how to standardize key performance measures for developing and improving an organization’s budget process, outcome measures associated with each objective and activity measures that drive each outcome measure. Example performance measures include number of full-time equivalent (FTE) staff as a percentage of total staff devoted to budgeting, number of budgets produced annually, number of "ad hoc" budgets created each year, and total cost of financial budgeting and planning as a percentage of revenue.

Warranty and Claims Key Performance Indicators (KPIs)
This tool outlines leading practices and key performance indicators common to an organizations warranty and claims process. In this sample, we collect data about how a company handles warranties and claims from both an accounting/financial perspective and an operational perspective. Key performance measures include warranty and claims cost as a percentage of total sales, warranty and claims cost components, and more.


Manage Government Relations Key Performance Indicators (KPIs)
This document contains leading practices for managing government relations. These practices include specific steps for creating a comprehensive government relations strategy that builds a relationship between the company and government decision-makers so they can work together to create a better business climate. The process focuses on methods that successful companies use to ensure effective lobbying and to build coalitions with businesses that share their regulatory and political goals.

Compliance Risk Key Performance Indicators (KPIs)
This tool features key performance indicators and questions organizations should consider when measuring compliance for business processes. Compliance risk can result in failure to conform with laws and regulations that apply to a business process at the international, country, state and local levels. Organizations must be aware of and take appropriate steps to protect their rights, and remain in compliance with applicable laws and regulations.


Manage Legal and Ethical Issues Key Performance Measures (KPIs)
This tool contains two examples of how to standardize key performance measures for managing and understanding an organization’s legal and ethical issues. Instilling an ethical work culture and ensuring compliance with laws, regulations and culturally based expectations are processes led by top-down management. They involve every stakeholder within the company's purview.

Ethics and Compliance Hotline Leading Practices
This tool features a number of leading practices for managing an ethics and compliance hotline. Assuring compliance within policies, procedures, and legal and regulatory requirements is an important activity that supports the function and reputation of successful organizations.