Internal audit’s ongoing focus on relevance has delivered a number of benefits to Hilton to date, according to Misha Moylan, Hilton’s Vice President of Internal Audit and ERM. “We really think that greater relevance equals greater value. Going back to the mission to protect, improve and add value, there’s an inherent connection between relevance and everything we’re trying to achieve, both as a team and as an organization,” says Moylan.  

In this profile, Moylan shares how his team’s levels of attrition and turnover — both involuntary and voluntary — have come down precipitously since it’s been focusing on relevance.