Detect and rectify duplicate deductions and rebate payments with our policy for retail environments. This tool’s primary purpose is to facilitate the recovery of duplicate customer deductions and payments, ensuring that all such instances are thoroughly investigated according to established procedures. The policy outlines the definitions of various types of deductions, including credit memos, nontrade deductions and trade deductions, which are essential for understanding the context of these financial transactions. Additionally, it provides detailed procedures for identifying and correcting duplicate deductions, emphasizing the importance of regular diagnostics performed by trade analysts to detect potential issues.

The document also mandates that collectors be informed of any duplicate deductions or invalid write-offs, thereby fostering communication among relevant departments, such as trade promotions and pricing management. By instituting a semiannual review process for all duplicate payments, the policy aims to conduct root cause analyses to prevent future occurrences. Overall, this policy is a vital tool for maintaining financial accuracy and integrity within the organization, protecting against unnecessary losses due to duplicate transactions.

Under this tool, for customers or situations highlighted during the diagnostic, the following must be reviewed:

• Check payments issued
• Credit memos issued
• Automatic write-off transactions
• Short pay/deduction write-offs