The purpose of this policy is to establish requirements for supporting effective information system operations while minimizing service interruptions. 

According to this policy, incidents must be logged in an approved ticketing system used to track the resolution of all incidents. If an incident is reported to the service desk, the ticket will be assigned to the appropriate support team. The service management teams must analyze incidents periodically to identify recurrent incidents critical enough to be documented as a problem, and all open and future incidents with the problem must be monitored and documented.