Performance measures are the "vital signs" of an organization. They are either cost-based, quality-based or time-based. Cost-based measures cover the financial side of performance. Quality-based measures assess how well an organization's products or services meet customer needs. Time-based measures focus on how quickly the organization can respond to outside influences, from customer orders to changes in competition. Focusing attention simultaneously on cost, quality and time can optimize performance for an entire process and ultimately an entire organization.
This document includes key performance measures an organization can use to improve its payroll process.