This document contains two sample guides that offer a systematic approach to developing, implementing and using performance measures across an organization.

In these samples, twelve common problems with individual or group performance measures are identified. Common issues include developing a corporate strategy that uses the input of the leadership of the organization, the expectations of the various stakeholder groups and best practices; communicating the strategy and need for a new performance measurement system; developing goals; identifying the critical processes; and designing process performance measures for each key activity.