What is artificial intelligence? As technology continues to change our lives in many profound ways, artific...

Optimize post-sale customer satisfaction with this sales policy template, designed to ensure seamless equipment setup an...

Why CX is important for performance management, customer retention and satisfaction, and competitive advantage.

Learn more about the history and evolution of ransomware and the current state of ransomware attacks, approaches and tar...

Review your organization's controls to ensure that all service activity—above and beyond what is called for in a warrant...

ToolsThe following tools were published on KnowledgeLeader this week:Network Security PolicyOur Networ...

A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...

This sample policy outlines procedures to be followed by the customer service team when processing orders.

Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...

Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...

The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...