Customer Satisfaction

The following 86 items are listed by Content Data.

Newsletters

Maximizing CX: The Game You Must Win

Why CX is important for performance management, customer retention and satisfaction, and competitive advantage.
Subscriber Content
Mon, Aug 5, 2024
Articles

A Survey of the Current and Emerging Ransomware Threat Landscape

Learn more about the history and evolution of ransomware and the current state of ransomware attacks, approaches and tar...
Subscriber Content
Mon, Jul 8, 2024
Audit Programs

Warranty/Field Services Review Audit Work Program

Review your organization's controls to ensure that all service activity—above and beyond what is called for in a warrant...
Subscriber Content
Mon, Jun 24, 2024
Blog

New Content on KnowledgeLeader - 5/6/2024

ToolsThe following tools were published on KnowledgeLeader this week:Network Security PolicyOur Networ...
Mon, May 6, 2024
Articles

Navigating the Digital Evolution: Uncovering Governance Challenges and Strategies for Successful Transformation

A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...
Subscriber Content
Mon, Apr 1, 2024
Policies & Procedures

Order Management Policy

This sample policy outlines procedures to be followed by the customer service team when processing orders.
Subscriber Content
Mon, Feb 19, 2024
Articles

Dwolla CEO: Open Banking, Embedded Finance to Transform the User Experience

Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...
Subscriber Content
Mon, Feb 5, 2024
Performer Profiles

Westpac Group: Refocusing for Relevance

Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...
Subscriber Content
Mon, Dec 11, 2023
Checklists & Questionnaires

Internal Audit Feedback Questionnaire

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...
Subscriber Content
Mon, Nov 6, 2023
Policies & Procedures

Customer Credit Policy

The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...
Subscriber Content
Mon, Oct 30, 2023
Blog

New Content on KnowledgeLeader - 10/30/2023

ToolsThe following tools were published on KnowledgeLeader this week:Risk Self-Assessment Survey Repor...
Mon, Oct 30, 2023
Articles

The Digital Currency Revolution Is Upon Us. Only the Global Economy Is at Stake

Governments are eager to position themselves for the next stage of the digital revolution in financial services by issui...
Subscriber Content
Mon, Oct 30, 2023