The following 86 items are listed by Content Data.
Newsletters
Maximizing CX: The Game You Must Win
Why CX is important for performance management, customer retention and satisfaction, and competitive advantage.
Subscriber Content
Articles
A Survey of the Current and Emerging Ransomware Threat Landscape
Learn more about the history and evolution of ransomware and the current state of ransomware attacks, approaches and tar...
Subscriber Content
Audit Programs
Warranty/Field Services Review Audit Work Program
Review your organization's controls to ensure that all service activity—above and beyond what is called for in a warrant...
Subscriber Content
Blog
New Content on KnowledgeLeader - 5/6/2024
ToolsThe following tools were published on KnowledgeLeader this week:Network Security PolicyOur Networ...
Articles
Navigating the Digital Evolution: Uncovering Governance Challenges and Strategies for Successful Transformation
A look at the challenges organizations face in the ever-evolving digital landscape and the shortcomings of current gover...
Subscriber Content
Policies & Procedures
Order Management Policy
This sample policy outlines procedures to be followed by the customer service team when processing orders.
Subscriber Content
Articles
Dwolla CEO: Open Banking, Embedded Finance to Transform the User Experience
Dwolla CEO Dave Glaser and Protiviti’s Nathan Hilt discuss how emerging technologies and the new infrastructure that eme...
Subscriber Content
Performer Profiles
Westpac Group: Refocusing for Relevance
Scott Kieran, Westpac Group’s Chief Audit Executive, discusses how his team has become a well-run, more technology-enabl...
Subscriber Content
Checklists & Questionnaires
Internal Audit Feedback Questionnaire
This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...
Subscriber Content
Policies & Procedures
Customer Credit Policy
The guidelines in this policy can be used to establish customer credit limits, the credit hold and release process, and ...
Subscriber Content
Blog
New Content on KnowledgeLeader - 10/30/2023
ToolsThe following tools were published on KnowledgeLeader this week:Risk Self-Assessment Survey Repor...
Articles
The Digital Currency Revolution Is Upon Us. Only the Global Economy Is at Stake
Governments are eager to position themselves for the next stage of the digital revolution in financial services by issui...
Subscriber Content